LeanPath

Join a mission-based team in meaningful work to build a more sustainable future.

Food waste is one of the biggest global issues of our time. More than a third of the world’s food is wasted. And with global hunger and social inequities increasing, wasted food and resources is tragic, devastating our communities and our planet.

Be a part of the solution. At Leanpath, we are a group of diverse and passionate technologists, sustainability experts, culinarians, and analysts who come together to achieve our vision each and every day: to ensure a sustainable future by eliminating global food waste.

The Role

We’re currently hiring a Customer Technical Support Specialist to provide exceptional customer service experiences to our global customers, resolving technical and non-technical support issues with speed, excellence and care. 

This role will work 10am-7pm Pacific Time Monday to Friday in a hybrid mode (mix of at-home remote work and in-office work) out of our Beaverton, OR headquarters. 

Core Responsibilities Include:

• Manage and document technical support issues and interact with customers via phone, email and on-site interactions to ensure functionality of our products.
• Troubleshoot complex client issues through problem isolation, research and consultation with the team, resolution/escalation and follow up.
• Support our Partners who use our hardware/software solution, in alignment with support service agreements.
• Create repeatable processes, automations, FAQ’s, SOP’s, and internal and external documents for customer support.
• Retrieve and evaluate broken hardware from customer sites.

Additional Responsibilities Include:

• Act as an active partner for our product management team, raising bugs, contributing to user stories and/or assisting with product backlog items where appropriate.
• Coordinate and assist with internal translation requests and quality checks.
• Assist with quality control measures and testing.
• Ability to conduct customer training as needed. This includes on-site training trips and virtual hosted training sessions.
• Additional duties as assigned

Education/Experience

• Bachelor’s Degree (or equivalent experience)
• 1-2 years of experience in a fast-paced, professional client support role. Computer networking support experience is highly preferred.
• Fluency in modern office software such as Salesforce and Microsoft products
• Multilingual proficiency preferred (Japanese preferred)

Knowledge/Abilities

• Passion for food waste prevention and sustainable business practices
• Passion for exceptional customer service--a true “people person”
• Energetic, positive, friendly, confident, professional demeanor
• Technical expertise and capability
• Exceptional diagnostic and analytical skills
• Proactive problem-solver with technical aptitude
• Strong communication skills, both written and verbal

More about Leanpath & Our Team

At Leanpath, we’re on a mission to make food waste prevention everyday practice in the world’s kitchens. Our customers include leading foodservice and hospitality organizations—including Google, Aramark, Sodexo & Marriott International. We provide customers with cutting-edge technology and services to help them cut their food waste in half and change the kitchen culture to operate more sustainable operations.

Founded in 2004, we created the food waste measurement & technology industry. We’ve been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, “Sustainability Initiative of the Year” award from Food Matters Live, and the “Technology for Good” award from the Global Good Awards UK, among others.

Our team is connected through our core values, which are woven into our culture: drive and productivity, excellence, equity, humility, kindness and inclusion, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.

Other reasons Leanpath is a great place to work:

• Mission-based global sustainability company working on one of the biggest social issues of our time
• Collaborative & international team members with a passion for fighting food waste
• Flexible team and work environment where every team member makes a huge difference
• Unlimited paid time off (PTO) and dedicated volunteer time off (VTO)
• Company-paid health, dental, short- and long-term disability for employees

Join us. It’s time to make an impact.